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Shipping policy
✈ WE PAY SHIPPING ON ORDERS IN AUSTRALIA OVER $129
✈ WE PAY SHIPPING ON ORDERS IN THE UNITED STATES OF AMERICA & NEW ZEALAND OVER $279 USD & $279 NZD
PLEASE NOTE: We are currently experiencing high volume orders. Also, due to COVID-19 and general increase in online e-commerce over burdening package deliveries services, you may experience some delays in receiving your items. We appreciate your patience and understanding on this.
DOMESTIC SHIPPING & INTERNATIONAL SHIPPING
We use Australia Post.
It is your responsibility to select the appropriate shipping and insurance methods. Parcel insurance is available for purchase during checkout.
For detailed information on shipping methods, pricing, tracking and more, please visit:
https://auspost.com.au/
In the case of lost or missing parcels it is your responsibility to contact Australia Post and follow their processes in locating your parcel.
Diamonds and Gloss Australia are not responsible for lost or missing parcels.
Please be advised that refunds will not be given for lost or missing parcels.
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INTERNATIONAL SHIPPING & CUSTOMS
International Shipping - Customers acknowledge that orders placed on Diamonds & Gloss Australia originate from Australia, and may experience longer than usual transit times. Customer further acknowledges that ordering from Diamonds & Gloss Australia may result in customs fees and customer agrees to accept the package(s) containing their order and remit to their local customs authorities all fees, penalties, etc. that may occur as a result by customer's election to order products listed for sale on Diamonds & Gloss Australia.
Customs - Customer agrees that it is unreasonable for Diamonds & Gloss Australia to know important and customs policies for countries other than AUSTRALIA, and customer represents by placing an order on diamondsandglossaustralia.com that the customer understands their country's policies on receiving goods from AUSTRALIA, and is prepared to complete the import process, including accepting the package and paying any applicable customs fees associated with customer's order. Customer also acknowledges that Diamonds & Gloss Australia will not create fraudulent import papers on behalf of customers to assist customers in avoiding any import fees they may be responsible for.
FREE SHIPPING PROMOTION/OFFER
Free Shipping Offers - including the offer for orders over $129 AUD / $279 USD / NZD - apply to your merchandise total at the time of first checkout. Any non-merchandise line items included in your order, including shipping costs, taxes, or exclusive post purchase offers you may present and subsequently accept after the initial checkout, are not eligible to qualify toward the $129 AUD / $279 USD / NZD purchase requirement.
Free Shipping Offers - including the offer for orders over $129 AUD / $279 USD / NZD - apply to most regular-priced and most sale-priced items, but excludes items where the price is discounted 75% or more from the original "Strike Through Price", and items priced at $0.00 (even when included in orders with regularly priced items).
FULFILLMENT TIMES
Upon completed checkout, orders are automatically submitted for fulfilment in real time.
Express and Priority Processing are fulfilled and sent the same day if the order is placed before 1pm weekdays. If placed after 1pm they will be sent the following business day.
All other shipping types, (Flat rate, Free Shipping etc.) placed before 1pm weekdays are in the queue and will be fulfilled and sent between 1-3 business days later.
TRANSIT TIMES
Once orders have shipped, transit times vary by your location, and the origination location of the items you order. Most AUSTRALIAN orders are delivered within 3-14 business days. Most orders shipped outside of AUSTRALIA are delivered within 21 to 35 business days. In some rare circumstances orders may take longer to arrive.
TRACKING
All orders are shipped with tracking included. Your tracking information will update according to the carriers schedule and scan points.