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Frequently Asked Questions

Last Updated on February 29, 2021

We ship to Australia, New Zealand & the USA.

AUSTRALIA

- Flat rate shipping $9

- Free Shipping for orders over $129

- We use Australia Post. Tracking included.

- Standard delivery is usually between 3-14 days. Express post available.

USA & NZD

- We pay shipping on orders in the United States of America & New Zealand over $279 USD & $279 NZD.

For more info, please view our Shipping & Delivery page.

Yes, we’ll provide automatic updates at every stage of your order, from the moment you place it, through to dispatch and delivery.

In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. If you have any issues locating this, please email info@diamondsandglossaustralia.com

Due to hygiene reasons and the nature of our products we cannot accept exchanges or returns on our products.  Nor do we refund for a change of mind.  Please choose your items carefully. 

We will only accept returns or exchanges if the item you purchased is defective.

If you receive a defective item, please contact us first at info@diamondsandglossaustralia with the details and photos of the product and the defect. We will advise you what to do next.

For more info, please view our Refunds & Returns page.

Our Gel Polish is rich, highly pigmented, chip-resistant and offer extremely long lasting shine. The good news doesn't end there because we are also:

• HEMA Free

• Vegan & Cruelty Free

• 5, 7, 10 Free, Non-toxic

• No Smell, No Nail Damage

Suffered from reactions to other products in the past? We have a sample Gel Polish set that you can try first! Get it here.

Excited to browse our collection? We have 100's of colours to choose from! Shop Gel Polish.

Yes, Diamonds & Gloss products are cruelty-free and vegan. We would never test on animals.

HEMA is a chemical used in nail products to help them adhere to the nails.

It is also the #1 cause of nail product allergies.

Because of this, we've had our entire range specifically formulated to be 100% HEMA Free.

Suffered from reactions to other products in the past? We have a sample Gel Polish set that you can try first! Get yours here.

To see our ingredient list, please visit each product ingredient tab, or view our MSDS - Material Safety Data Sheet for each product here.

To see our ingredient list, please visit each product ingredient tab, or view our MSDS - Material Safety Data Sheet for each product here.

One main difference between gel polish and normal air-dry nail polish is the quality and length of wear. It's chip resistant and it's not going to smudge. Depending on wear, gel polish can last 3-6 times longer than regular nail polish!

Because you use a LED lamp to harden (cure) gel nail polish, it's ready in 60 seconds, so you can go about your life right away, with your perfect glossy (or matte!) salon-quality nails.

Our gel polish products are for everyone, including DIY at-home nails and salons.

If you're new to gel polish, click for our How To Use tutorial guides. Easy, fun, fast!

You'll find all our step by step instructions there to!

Every effort is made to ensure that all our product imagery is an accurate representation of the colour you will receive. (Including amount of shine, shimmer or particles.)

Our photography is professional to ensure accurate images, however, your computer may make the colours vary slightly due to colour/resolution settings. We cannot accept any responsibility for any variation.

We're glad you asked!

YES!

Please visit our Ambassador page for all the info on getting started - you're going to love it.

Join our community and start earning sweet discounts. Earn points and spend your reward dollars!

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Still Have A Question? Contact Us

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